September 3rd, 2026
As summer hands over to autumn and warehouses begin to look ahead to the busy season, Helm has been quietly getting its house in order. This release blends a handful of new capabilities on the Mobile App, in returns and despatch, and across the Public API with a generous sweep of everyday refinements that make the whole system feel steadier underfoot.
There is nothing here you need to do to prepare. Every change is designed to fit into the workflows your teams already know, so that the day simply runs a little more smoothly than it did before.
Smoother Operations On The Mobile App
The Mobile App picks up three improvements aimed squarely at the people holding the scanner.
Goods-in on the handheld can now create a brand-new location on the spot. When stock arrives destined for a location that has not yet been set up, the operator can create it and book the received stock straight into it, all within the same flow. No more stepping out of goods-in to set things up elsewhere and coming back.
Stock counting has become a more natural rhythm. After scanning a product barcode, the Scan button stays available so operators can keep scanning individual items one after another, exactly as they already can with carton barcodes. Counting a shelf of single units is now a matter of scan, scan, scan, rather than scan and then type.
The app's interface also scales correctly on smaller and lower-resolution devices. Quantities and controls now sit comfortably within the screen, so nothing important is hidden off the edge and your team can trust what they see at a glance.
Clearer Returns & Despatch
The Returns Terminal now includes a free-text comments box during return processing. Whatever the operator types is saved against the return record and shown there afterwards, giving customer service teams the context they need about why and how a return was handled without having to chase the warehouse for the story.
On the order side, the Commercial Invoice is now available directly on the Order Despatch Details page, sitting alongside the despatch label. Teams no longer need to return to order search and hunt for the button in the results; everything needed to support an international shipment is in one place.
Sharper Reports & Exports
The Global Inventory Stock Overview report gains a toggle to include SKUs with zero stock. Until now these were left out, which made the report less useful for purchasing decisions; you can now see the full catalogue, gaps included, and plan replenishment with confidence.
The Full Orders Export now includes the Shipping Requested value from each order, in addition to the shipping service actually booked. This matters most for operations using bulk actions or manual despatch, where a shipment record may not always exist but the requested service is still recorded against the order and needs to appear in reporting.
Stock Control Made Simpler
Adjusting stock in the Picked location can now be done through the stock location CSV import as well as through the interface. When several items carry leftover picked quantities after cancelled picks, you can tidy them all up in a single import rather than working through each one by hand, while the safeguards that protect live picks remain firmly in place.
A More Capable Public API
Two additions to the Public API open up workflows that previously needed a person at a screen.
A specific batch can now be assigned to an order line at the point of order creation. Where goods are customised or otherwise tied to a particular batch, integrations can guarantee that pickers are directed to exactly the right items rather than relying on the default expiry-date prioritisation.
Supplier-to-inventory relationships are now available in bulk through a dedicated supplier links endpoint, with supplier details also surfaced on the inventory index. Systems that synchronise product and supplier data can pull the full relationship in a handful of calls instead of thousands of individual inventory lookups, making regular syncs faster and far lighter on rate limits for everyone.
General System Improvements
Alongside the headline changes, this release carries a broad set of refinements across orders, inventory, reporting and everyday navigation. Individually they are small; together they add up to a noticeably more dependable Helm.
In order management, Order Rules are now reliably checked for eligibility and applied to every qualifying order. The Sale Type filter returns every matching order when B2B or B2C is selected, including when combined with an order number search. Orders associated with a completed pick can be despatched and have their status changed without interruption, and attempting to cancel a label and reset an order that has already been picked now presents a clear, friendly warning rather than an unexpected error.
On the inventory side, sales channel link icons appear consistently for every product that is linked, editing a manual channel saves cleanly without creating a duplicate in the background, and inventory search with filters applied is fully reliable once more. Stock movement logs now record both the source and destination location on every entry, including transfers made with a scanner, so anyone reviewing a single location can see exactly where stock came from and where it went.
Reporting has been steadied too. The Stock Transaction Report generates as expected, including when both a client and a warehouse are selected, and the Courier Report and Courier Service Report complete successfully on large accounts without timing out.
Finally, a few everyday touches: the Order Logs and App Logs pages open cleanly without refreshing, client names display in full in address drop-down lists, signing in takes a single attempt rather than two, and the Public API inventory lookup now returns archived batch products correctly for fulfilment client users.
Every change in this release, from the new capabilities on the handheld to the quiet reliability work underneath, exists to give your teams more confidence and fewer interruptions as the busier months approach. Thank you for trusting us with your operations; we will keep listening, refining and polishing so that Helm continues to feel like a steady, dependable colleague on the warehouse floor.
Your team at Helm
August 27th, 2026
As August draws to a close and peak season begins to loom on the horizon, Helm has been busy making sure every detail travels intact. This release is about precision: addresses that arrive whole, timestamps that agree with the clock on your wall, and channels that remember where they came from.
There is no single showstopper here, and that is rather the point. These are the refinements that quietly remove the small daily doubts, so your team can trust what the screen tells them and get on with despatching.
Webhooks And A Public API That Agree With Themselves
Integrations are only as good as the data they carry, so this release tightens up both what leaves Helm and what happens when instructions arrive.
The order.despatched and shipment.created webhook payloads now include the packaging used on the shipment, carrying both the packaging name and its code. Anyone building on top of Helm can see exactly what an order went out in without making a second call to the API, which makes packaging reporting and cost analysis considerably less fiddly.
The returns.created webhook now reports its timestamps in UK time, bringing it into line with every other webhook event. During British Summer Time this removes an hour of quiet disagreement between events, so a returns timeline reads correctly against everything else you receive.
Order status changes made through the Helm 3.6 Public API now trigger the same order rules as a status change made in the interface. When an automation moves an order to a new status, your configured rules fire exactly as they would for a member of staff pressing the same button, giving you one consistent set of behaviour however the change arrives.
Orders That Keep Every Detail
Delivery addresses now arrive complete on imported orders, including those that spread a long address across every available field and spill into the third address line. Helm keeps all of it, so labels and paperwork show the address the customer actually gave and parcels reach the right door.
Duplicating an order now keeps the manual channel of the original. The copy stays on the channel it came from rather than defaulting to the first in the list, which means the correct sender address appears on the label and the right order and shipping rules are applied. This holds true on 3PL accounts too, whether the account runs several global manual channels or a set created for an individual fulfilment client.
Ship By dates imported from marketplace channels are now converted to UK local time and displayed without rounding forward to the next day. An order with a deadline a second before midnight stays on today's list rather than quietly rolling into tomorrow and becoming overdue, which keeps your despatch queue an honest reflection of what needs to leave.
Sharper Customs Paperwork
The default commercial invoice template now looks first for the IOSS number recorded on the order, falling back to the warehouse IOSS number where the order does not carry one. For operations shipping into the EU on behalf of several clients, each consignment can show the IOSS registration that genuinely applies to it, which makes for cleaner customs paperwork and fewer questions at the border.
Taken together, this release is about the quiet confidence that comes from data behaving itself: the address that stays whole, the quantity that matches, the timestamp that agrees with the clock. Thank you for trusting us with your operations, and for the detail you send our way; a good deal of this release began as a message from someone who noticed something small.
Your team at Helm
August 11th, 2026
High summer is in full swing, and this release of Helm is all about earning your trust in the numbers. Billing that adds up to the penny, reports that quietly rebuild themselves, and imports that simply do what they say - every change here is designed to make the data flowing through your warehouse more accurate, more dependable and easier to act on.
There are thoughtful touches for the warehouse floor too, from smoother packing to faster despatch notifications, so your teams spend less time waiting and more time moving.
Billing That Adds Up
Weekly storage invoicing has been refined so that cubic-metre storage charges are calculated once, and only once, per day. Charges no longer appear twice for the same day on weekly invoices, so the figures your clients see now reflect exactly the space they used. If you bill for storage, this lands automatically with no configuration needed.
Behind the scenes, the nightly billing operations now run on a sturdier timer. Rather than depending on a single precise moment in the evening, the schedule now recovers gracefully and runs at the first opportunity within its window, so a busy server no longer means a skipped billing run.
Dependable Reporting, Every Day
Stock Value History reports have become self-healing. If a nightly report is ever missed, Helm now rebuilds it automatically from your stock transaction logs, so historic valuations throughout the four-month retention window are there when you need them - particularly welcome when insurers or auditors come asking for figures from a specific date.
Reporting has also gained a frequently requested column: Order Import Date. You will now find it on the Consolidated Orders Report and the Full Orders Report, and it is available as a column in the Report Builder, making it easy to see exactly when each order arrived in Helm.
Imports That Just Work
Purchase Order imports now sail through files where the Delivered Quantity column is empty or contains an unexpected value. Rather than stopping before any rows are processed, Helm treats these values sensibly as zero and completes the import as normal.
Contact imports have grown up considerably. Contact exports now include a Contact ID column, and the importer uses it to update existing contacts directly - which means email and CC addresses can at last be updated by import. Sensible safeguards are included: unknown IDs are reported rather than creating duplicates, and an email address already belonging to another contact is rejected with a clear message. A couple of rough edges in the same area, including a misaligned export column and an error that could stop imports before they began, have been smoothed away too.
Smoother Orders & Faster Despatch News
The Back Order status has been restored to the bulk status-change options on the orders page, so moving hundreds of orders to back order is once again a moment's work rather than an order-by-order chore.
The Packing Terminal now takes orders that arrive without a sale type in its stride. Instead of pausing on a loading screen, Helm applies a sensible default automatically and packing carries on without interruption.
For operations that live and die by timely updates, status change webhooks are now prioritised in the delivery queue. Despatch notifications jump ahead of routine traffic, so the systems and customers waiting on "it's shipped" hear about it promptly, even when the queue is busy.
Stronger Integrations & A Richer Public API
The Amazon Vendor channel can now be set up directly within Helm. The configuration fields are fully available, and integrations are recognised and displayed as expected, so vendor purchase orders can flow through Helm without manual workarounds.
The Public API has gained a new read-only endpoint, GET /purchase_order_delivery/{id}/batch-values, which returns the batches booked in against a purchase order delivery, including batch value, quantity, expiry date and location. Goods-in batch data can now be read back just as easily as despatch-side batches, making batch-level reconciliation with external systems straightforward.
The Right Access For The Right People
Supervisor users can now open installed apps from the left-hand menu without meeting an Access Denied message, so the tools they can see are the tools they can use. Installing new apps remains an administrator-level action, keeping the boundaries exactly where they should be.
Every change in this release is about confidence: invoices you can send without a second glance, reports that are always there, and a warehouse floor that keeps moving. Thank you for trusting us with your operations - and if anything here raises a question, the Helm team is always happy to help.
Your team at Helm
July 30th, 2026
High summer, and Helm has been hard at work below decks. This release carries one clear theme: trust — in where your stock goes, in what your labels say, and in the security of the platform itself. Alongside a set of thoughtful workflow refinements, this version delivers the most comprehensive security updates Helm has undertaken to date.
Packaging That Pulls Its Weight
Packaging assigned to orders — whether through Order Rules or manually — is now a first-class citizen across Helm.
The Multi Pick Pack Terminal now deducts stock from requested packaging products as orders are packed, however that packaging was assigned. Your packaging stock figures stay accurate without any separate adjustments, which means fewer surprises when the box supply runs lower than the system suggested.
The Pregenerated Labels Plugin has also learned to send the assigned packaging product's weight and dimensions with each shipment, so multi-box and international consignments are declared with the right parcel details from the start.
Replenishment That Respects Your Warehouse
For teams running replenishment from the Mobile App, the Replenishment Jobs screen now honours the warehouse you are logged into. Selecting a product shows only the stock locations that belong to your selected warehouse, so operatives are guided to shelves they can actually walk to.
The same intelligence is available in the app API: replenishment data can now be scoped to the selected warehouse, with locations in other warehouses omitted and products with no local stock filtered out. Cleaner lists, faster decisions, less scrolling.
A Sharper Public API Search
Inventory searches through the Public API now support OR searching across product name, SKU and all five barcode fields. Place a single pipe | between terms — for example inspired by | room mist — and the API returns products matching either term. One call, broader results, simpler integrations.
Everyday Refinements
The Helm login page has been tidied up, with promotional content for retired products removed — including for operations running the White Label Plugin. What greets your team each morning is now simply your system, presented cleanly.
Micro App generation has been made more accommodating of different server environments. Setup no longer depends on a strict OpenSSL version check and instead derives sensible defaults automatically, so getting a micro app running is smoother on a wider range of servers.
Every change in this release is about confidence: stock that allocates fairly, labels and weights you can take at face value, roles that fit the way your teams actually work, and a platform hardened from top to bottom. Thank you for trusting us with your operations — we build every release to keep your business moving beautifully.
Your team at Helm
July 23rd, 2026
High summer is in full swing, and while the warehouse doors stay open for the breeze, Helm has been hard at work behind the scenes. This release is all about trust: trust in your stock figures, trust in your API responses and trust that the tools you rely on every day will behave exactly as expected. There is also something rather exciting for the builders among you — Micro Apps are now open to everyone.
Micro Apps: Now Open To Everyone
We have opened up Micro Apps to all customers, so you can now build your own apps on top of Helm. Whether it is a bespoke dashboard, a purpose-built terminal for a niche workflow or a small utility that saves your team a few clicks a hundred times a day, the platform is yours to build on. We are looking forward to seeing what you create.
A More Dependable Public API
Integrations run best on honest answers, and this release makes the Public API considerably more forthcoming.
The Order Details endpoint now includes order allocation information, giving your systems a clear view of exactly how stock has been allocated against each order without any extra calls or guesswork.
Stock Movement requests now return clear, appropriate error responses whenever there is insufficient stock available, rather than passing quietly by. Your integrations can now detect and handle these cases properly, keeping your stock figures and downstream systems in step.
A note on authentication: JWT token generation has been strengthened. Tokens now expire after a defined Time-to-Live (TTL) and must be refreshed periodically. If any of your integrations rely on long-lived tokens, they will need a small update to refresh tokens as part of their normal flow — a modest change that keeps your connection to Helm secure.
Sharper Safeguards On The Packing Terminal
The Packing Terminal has gained an extra layer of good sense. Additional validation on the Create Shipment button means that rapid, repeated clicks can no longer produce shipments with a weight of zero. Every shipment now leaves the terminal with proper, dependable data — however enthusiastic the clicking.
A Smoother, Stronger Neuro Integration
The Neuro integration has received two thoughtful upgrades. Barcode data is now imported directly from the connected sales channel, keeping your product records aligned with the source of truth. The integration workflow itself has also been reworked for improved stability, reliability and security, so data flows between systems with quieter confidence.
Plugin Enhancements To Keep Terminals Flowing
The Multi Pick Pack Terminal now sorts inventory by location first, followed by inventory name. This secondary sorting gives pickers a more consistent, predictable route through the warehouse, so every pick walk feels familiar.
The Pregenerated Labels plugin now supports Requested Packaging, letting your pre-printed labels respect the packaging your orders actually call for.
Every change in this release is designed to make Helm a system you can trust without a second thought: APIs that tell you the truth, stock figures that add up and terminals that keep pace with your busiest days — plus a whole new world of Micro Apps to make Helm your own. Thank you for trusting us with your operations; we build every release to keep your business moving beautifully.
Your team at Helm
July 9th, 2026
As summer eases towards its close, Helm has been focused on the flow of the warehouse floor: picking, receiving and the small day-to-day interactions that either speed a shift along or quietly slow it down. This release brings a genuinely handy new picking capability, smoother receiving on the Delivery Terminal, and a run of refinements that keep rules, permissions and on-screen detail behaving exactly as they should — all rounded off with a wave of performance and security work under the bonnet.
Smarter, More Flexible Picking
Picking has gained a real flourish of flexibility: you can now reallocate Order Picks while a pick is still in progress. Open the Reallocation menu, choose your source and target locations, enter the quantity to move, and the selected pick allocation transfers across cleanly. It means a picker who hits an empty or awkward location no longer has to abandon the pick — they can simply redirect it and keep moving.
Picking is also more dependable behind the scenes. Previously deleted picks no longer get in the way; you can delete picks and create fresh ones for the same orders without running into errors, so re-planning a pick is as smooth as setting one up in the first place.
Smoother Receiving On The Delivery Terminal
The Delivery Terminal under Purchase Orders > Deliveries now understands inner and outer packaging quantities. Scan a packaging barcode and the correct inventory quantity is received automatically, sparing your team the mental arithmetic of unpacking cases into units and keeping goods-in both faster and more accurate.
Clearer Picking & Reporting Visibility
A few thoughtful touches make the Pick page tell the truth at a glance. Users no longer appear to be assigned to picks when they are not, and the page now correctly displays users who have no warehouse assignments, giving supervisors an accurate picture of who is doing what.
Reporting is a little more self-sufficient too. Supervisors can now reach Report History to download the reports they have created, without needing to call on someone else to retrieve them.
Dependable Rules & Cleaner Access
Several refinements keep the system consistent and correctly scoped. Fulfilment Client and UI order cancellation rules are now fully in step with one another, so there are no discrepancies between the two and cancellations behave predictably wherever they are triggered. A small visual refinement to Order Rules keeps that screen tidy and behaving as expected.
Accounting channels can now be disabled reliably whenever you need to take one out of use, giving you proper control over which channels are active.
Beneath all of this, the release also includes numerous performance improvements and security enhancements — the steady, unglamorous work that keeps Helm feeling quick and secure day after day.
Every change here is a step towards a Helm that keeps your floor moving and your data honest: picking you can redirect on the fly, receiving that does the sums for you and screens that show exactly what is true. Thank you for trusting us with your operations. We will keep polishing and refining so that Helm continues to feel like a steady, dependable colleague.
Your team at Helm
July 1st, 2026
The height of summer brings a release with real substance. Helm has been busy on two fronts: smoothing the everyday rhythms of the Packing Terminal and stock handling, and adding a few genuinely useful new capabilities around printing, bulk data and billing. Whether you are labelling parcels, printing shelves of barcodes or fine-tuning how charges are referenced, this release is designed to make the work feel that little bit more effortless.
Smarter Touches On The Packing Terminal
The Verify Products screen has gained a welcome convenience: Packaging Inventory can now be scanned without leaving the screen, so packers stay in a single, uninterrupted flow rather than hopping away mid-task.
We have also refined where Verify Products appears. The feature is now disabled on the B2B Packing Terminal, keeping that workflow focused on exactly what B2B operations need and nothing they don't.
Sharper Labels & Accurate Calculations
Your S19 labels now carry more of the detail that matters, including the order's email address and phone number, so the right contact information travels with the parcel.
Behind the scenes, several calculations are now more dependable. Open Order stock figures for component-type inventory items have been tweaked correctly, giving you a trustworthy view of availability. And weight and dimension figures for Group Items now stay reliably in sync: updating a group's components or configuration automatically recalculates the group's weight and dimensions, so your shipping data always reflects the current make-up of the group.
Effortless Location Barcode Printing
Printing large volumes of Location Barcodes used to be a genuine obstacle. We have redesigned the Location Barcode Printing process from the ground up, now powered by QZ Tray for fully automated printing. You can send whole batches of location barcodes to print automatically and watch the progress as they go, turning what was once a stubborn manual chore into a smooth, hands-off task.
Bulk Data & Billing Refinements
Managing inventory data in bulk just got easier. Import/Export now supports the Inventory Export Value field, so you can review and update Inventory Export Values across your catalogue in one go rather than one record at a time.
There is also more control over how charges are referenced. A new option lets you choose which value is sent as the Reference Number for Delivery Charges in the Cost Centre. Configure it under Settings → Integrations → Client Billing → Delivery Billing Reference Option so your delivery invoicing references exactly the identifier that suits your operation.
Every change in this release is a step towards a Helm that does more of the heavy lifting for you: printing that runs itself, data you can update in bulk and calculations you can simply trust. Thank you for trusting us with your operations. We will keep polishing and refining so that Helm continues to feel like a steady, dependable colleague.
Your team at Helm
June 24th, 2026
As midsummer settles in and the working days run long and busy, Helm has been quietly tightening the bolts. This release is all about dependability: cleaner webhook data, calmer logins, sharper access controls and a handful of refinements across ordering, stock and reporting. Nothing here demands your attention — these are the steady, behind-the-scenes improvements that simply make the day run more smoothly.
A Stronger, Cleaner Webhook System
Webhooks now carry more of the picture. Previously, some payloads were sent with certain data fields missing; outbound webhooks now include the fullest set of data available at the moment they are dispatched. Anything you have wired up to listen for those events receives a richer, more complete picture, so downstream systems stay properly in step with Helm.
Refined Ordering & Billing
A few thoughtful touches make order handling feel more dependable. Tax Exclusion rules within Order Rules now apply exactly as configured, so your tax handling behaves precisely the way you have set it up.
Fulfilment Client Administrators have also gained a small but welcome convenience: notes can now be added to despatched orders, keeping useful context attached to an order even after it has left the building.
Calmer, More Secure Access
Signing in is now as straightforward as it should be. Users with Two-Factor Authentication (2FA) enabled were, in rare cases, prompted to log in twice; we have reworked the 2FA process so a single, smooth sign-in is all that is needed.
A permissions refinement keeps sensitive information properly scoped. Access to the Global Account page is now restricted to Administrators, ensuring system-level details stay visible only to the roles that need them.
Sharper Stock & Order Accuracy
Several refinements keep your operational figures trustworthy. The Ship By Date filter now works reliably across every scenario, so narrowing orders down to the right despatch window behaves exactly as expected.
The Back Order system now calculates stock levels using active orders only; deleted orders are no longer counted, giving you a cleaner, more accurate view of what is genuinely on back order.
Over on the Stock Replenishment page, selecting a target location is once again smooth and reliable, letting your team direct replenishment exactly where it needs to go.
Plugin Enhancements
Empty Location Collector has been given a more patient touch. Where a short delay between creating a stock location and filling it could previously see the location swept away before stock arrived — most often during Batch Stock operations — the collector now only removes empty locations that are more than 15 minutes old. Newly created locations are given room to breathe, so your stock lands exactly where it should.
The Volumetric Report now supports values with up to four decimal places, giving you finer precision for those measurements where every fraction counts.
Every change in this release is a small step towards a Helm that asks less of you and gives back more confidence: data you can rely on, access that stays neatly in place and figures that always add up. Thank you for trusting us with your operations. We will keep polishing and refining so that Helm continues to feel like a steady, dependable colleague.
Your team at Helm
June 17th, 2026
As the year settles into its midsummer rhythm, Helm has been busy sharpening the tools your teams reach for every day. This release brings greater control over shipping dimensions, richer visibility into your orders, and a steady round of refinements across integrations, terminals and the Public API — all designed to make your warehouse run that little bit more smoothly.
Smarter Shipping & Sharper Order Insights
This release gives your dispatch and planning teams more precise control over how shipments are validated and clearer visibility into the orders moving through your operation.
We have improved how dimensions are handled in Shipping Rules. New Dimension Rule types let you validate shipments on a parcel-by-parcel basis rather than combining the dimensions of every parcel into one figure. You can now select the new Flexible Dimensions, Per Parcel rule type, giving you far more accurate validation for multi-parcel shipments and fewer surprises at the point of dispatch.
Order Weight is now available as a column on the Orders screen, and you can filter orders by their weight. This makes it considerably easier to spot heavier consignments, plan handling and prioritise the work that matters most to your day.
A More Capable Public API
The Public API continues to grow in both reach and reliability, giving your integrations more to work with.
You can now attach and detach Pre-Sort Locations to picks directly through the Public API, allowing your integrations to manage sort locations programmatically and keep your picking flows perfectly in step with the rest of your systems.
We have also strengthened how the Public API handles discounts. Orders can now be updated reliably even when the discount amount exceeds the order total, so your integrations behave predictably no matter how the figures fall.
Dependable Integrations & Everyday Refinements
A handful of quiet improvements keep the day-to-day running smoothly across integrations and core workflows.
Channel options provided through Neuro integrations now work exactly as intended, keeping your connected channels behaving consistently and reliably.
On the Purchase Order Delivery Terminal, Product Lookup now displays a clear confirmation message when you scan an inventory item that already exists, giving your team helpful reassurance and a smoother path through deliveries.
Plugin Enhancements To Keep Terminals Flowing
Our plugins have gained some thoughtful touches to keep your terminals moving at pace.
The Terminal Sorting Plugin now supports Packaging Barcodes. Scanning a packaging barcode adds the correct quantity of packaging inventory to the list, making it quicker and more accurate to record the materials your team uses.
The Multi PickPack Terminal has gained several quality-of-life improvements. It no longer shows a success message when shipment creation fails due to incorrectly configured dimensions, so your team always sees an accurate result, and inventory-related failures are now logged with far more detail, making any issue much easier to understand and resolve.
Every change in this release is designed to give your teams more precision, clearer information and quieter confidence in the systems they rely on each day. Thank you for trusting us with your operations; we will keep polishing and improving so that Helm continues to feel less like software and more like a dependable colleague.
Your team at Helm
June 10th, 2026
As early summer settles in, Helm has been turning its attention to the quieter machinery of fulfilment: the moments where orders flow between you and your clients, where files need to attach cleanly, and where a new fulfilment client should arrive fully set up and ready to work. This release sharpens those everyday interactions, with smarter batch processing, more dependable client onboarding and a handful of thoughtful refinements that simply make the day run more cleanly.
Smarter, Smoother Batch Processing
Requested Packaging now works hand in hand with the Batch Terminal. You can define your preferred packaging for orders and have it selected automatically as batches are processed, so the right packaging follows the order through without anyone needing to choose it again.
The Batch Terminal now also supports Single Parcel per Item logic, giving you finer control over how items are split across parcels during batch processing. Where each item needs its own parcel, the terminal handles it for you, keeping batch despatch moving at a steady, confident rhythm.
We have also introduced a new status setting, Allow Fulfilment Client Cancel, which controls whether fulfilment clients are permitted to cancel orders while those orders sit in a particular status. This gives you precise control over exactly when a client can step in and cancel, keeping your order flow predictable and firmly in your hands.
A More Dependable Experience For Fulfilment Clients
Fulfilment clients can now attach files to submitted purchase orders exactly as intended, so supporting documents travel with the order rather than being left behind.
Creating Fulfilment Clients via the API is now a complete, reliable process. Essential setup steps that previously could be missed, including the creation of email templates and a manual channel, are now carried out properly every time, so each new client arrives fully configured and ready to operate. The Public API also now supports assigning locations to fulfilment clients, giving you more control over client setup straight from your integrations.
Thoughtful Refinements To Core Workflows
The Advanced HS Codes window now handles long lists gracefully, with selectors sitting exactly where they should even as the list grows. Working through detailed code lists stays clear and tidy.
Item descriptions now appear on Detailed Picking Note printouts as expected, giving pickers the full context they need on the page in front of them.
Purchase Order emails now send reliably even when a supplier's company name contains a comma. Whatever the supplier is called, the email reaches them as intended.
Every change in this release is designed to make fulfilment feel a little more effortless, from batch processing that selects the right packaging on its own to client onboarding that simply works. Thank you for trusting us with your operations; we will keep refining and polishing so that Helm continues to feel like a steady, dependable colleague.
Your team at Helm